The Cochlear Future Experience video project was completed in April 2014 with Vishy, Head of Online for Cochlear, and Greg, VP of Global Recipient Services for Cochlear.
The main objective for the project was to crystallise how the future customer experience for Cochlear will look. The video covers the types of shared engagements between Cochlear, the audiologist and the recipient.
This was such an incredible project to be part of and really demonstrated to the business just how powerful and effective technology can be in making people’s lives better.
UX & UI Lead for concept interfaces, User Research, Customer Experience, Service Design, Creative Lead, Storyboarding, Concept creation