Educational startup

Project 1
  • Conducted 12 user feedback sessions with prospective customers
  • Synthesised session data and created interactive report for client
  • Presented findings to wider development teams
  • Outlined opportunities and helped prioritise issues
Project 2
  • Based on findings in Project 1, redesigned the onboarding process to cater for dual personas
  • Conducted early stage workshop with development teams
  • Completed refined IX process map

 

MYOB

AO/AE Live is a cloud based software that integrates with their existing desktop software. Accountants can interface with their clients with ease and total efficiency through this application, and see holistically their clients outstanding tasks. Also within the application is access to their Contact list, as well as Tax, that allows accountants visibility into their clients tax status.

My Role

UX Lead, UI Lead, Prototyping, UX Research, Stake-holder management

Credits

UI Design was completed by Peter O’Dwyer, and Roy Arellano. UI Development by Joshua Kelly. Iconography by Jon Hicks of Hicks Design

Defining the future of Cochlears customer experience

The Cochlear Future Experience video project was completed in April 2014 with Vishy, Head of Online for Cochlear, and Greg, VP of Global Recipient Services for Cochlear.

The main objective for the project was to crystallise how the future customer experience for Cochlear will look. The video covers the types of shared engagements between Cochlear, the audiologist and the recipient.

This was such an incredible project to be part of, and really demonstrated to the business just how powerful and effective technology can be in making peoples lives better.

Roles

UX & UI Lead for concept interfaces, User Research, Customer Experience, Service Design, Creative Lead, Storyboarding, Concept creation