An oldie but a goodie from the wonderful GOV.uk website. Why they moved away from Gill-sans, Georgia and Helvetica, and started to use the New Transport font.
blog.intercom.io has fast become one of the best destinations to find rich content related to best practice on user research.
Here’s a great article by @emjmeehan
p.s if you aren’t familiar with Intercom and work in product management, you should check them out. I consider them to be one of the most exciting companies around at the moment.
Feedback from customers is a vital input for product development. But if you want to get the most out of product research, you’ve got to ask the right questions.