blog.intercom.io has fast become one of the best destinations to find rich content related to best practice on user research.
Here’s a great article by @emjmeehan
p.s if you aren’t familiar with Intercom and work in product management, you should check them out. I consider them to be one of the most exciting companies around at the moment.
Feedback from customers is a vital input for product development. But if you want to get the most out of product research, you’ve got to ask the right questions.