My Skills

Helping you design the right product/service

  • Service Design
  • Customer Experience Design
  • Business Model Design
  • Value Proposition Determination
  • User Research
  • Contextual inquiry
  • User-feedback sessions
  • Usability testing
  • Rapid-prototyping
  • Hand-Sketching & Hand-rendering
  • Prototype generation (hi-fidelity and lo-fidelity)
  • Workshop Facilitation

Helping you design the product/service right

  • Rapid-prototyping
  • Hand-Sketching & Hand-rendering
  • Interaction Design
  • Strategic Design (enabling design & development teams to work more efficiently)
  • Workshop Facilitation

Soft Skills

  • Stakeholder management
  • Project Management
  • Team-Building – have led, facilitated workshops & off-sites
  • Strong presentation skills
  • Story-telling
  • Experienced Toastmaster (Was a member of Mosman Toastmasters 2012-2015)

Achievements

  • Student Design Award Winner (2002) – RSA (Royal Society for the encouragement of Arts, Manufactures and Commerce)
  • Fellow and NSW Convenor of RSA (Royal Society for the encouragement of Arts, Manufactures and Commerce)
  • iXDA Design Mentor (May 2014 – Present)
  • Delivered 90-minute presentation at General Assembly (2013) – Design Fundamentals
  • Delivered 20-minute presentation at UX Australia (2014) on ‘Design Systems’
  • Panel member for Vivid Sydney (2015) – Making the transition to Digital Design
  • Panel member for XXUX Sydney (2015) – The Importance of soft-skills for designers
  • Regular guest speaker for General Assembly UX Immersion Sydney (2015-2016)
  • Invited guest speaker ‘Built to Last’ Product Management & User Experience Design Panel for Prospa (2016)
  • Delivered 60-minute case study on ‘Designing for Vulnerable Children’ at UX Scotland 2017
  • Delivered 50-minute presentation on ‘How Service Design and Product Management can co-exist’ at Product Camp Dublin 2017
  • Hosted and conference moderator at Service Design Days, Barcelona 2018
  • Founder of This is HCD and Bringing Design Closer events series (2017 – present)
  • Collaborated on the book ‘This is Service Design Doing‘ (O’Reilly Media 2017) – Chapters about ‘Effective prototyping within organisations’ and ‘Implementation of Service Design into organisations’