Service Design
Service Design is quite often a term that is misunderstood and is often over-complicated. At …
What I do
At my core, I am a human-centered designer. I have specialisms in user experience, service design. I help organisations design the right thing, for the right people, and in the right way.
User Research
Understanding the needs of the people that you are designing for, is crucial not only …
Workshop facilitation
Workshopping is part and parcel of what I do as a human-centered designer. Trying to …
User Experience Design
User experience design (UXD, UED or XD) is the process of enhancing user satisfaction by …
Usability testing
Usability tests are the best way to learn exactly what people are thinking when, and …
User-interface design
Effective user interface design/interaction design is the anticipating of user needs at the interface level. …
Listen
As Founder and Host of This is HCD – The Human Centered Design Podcast I’ve been lucky to meet and chat with some of the worlds greatest thought-leaders.
Marc Stickdorn ‘Embedding service design into organisations’
Gerry McGovern ‘The repositioning of trust in society’
Greg Bernarda ‘Designing businesses for the new world’
Service Design Show interview ‘What’s next for Service Design?’
Watch my interview on The Service Design Show on YouTube in June 2018.